Effective Date: May 2026

Welcome to RootMark Collective.
By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

If you do not agree with any part of these terms, please do not use our website.

1. About RootMark

RootMark is a curated lifestyle and cultural brand offering handcrafted decor, utility, and artisan-made products created by skilled Indian artisans.

Our products may include handcrafted variations that make every piece unique.

2. Website Usage

By using this website, you agree:

  • To use the website only for lawful purposes
  • Not to misuse, disrupt, or damage website functionality
  • Not to attempt unauthorized access to our systems or data
  • Not to use our content or images without permission

We reserve the right to restrict or terminate access if misuse is detected.

3. Product Information

We try to ensure that all product details, descriptions, pricing, and images are accurate.

However:

  • Slight variations in color, texture, finish, and dimensions may occur because products are handcrafted
  • Product colors may appear slightly different depending on screen settings and photography lighting
  • Minor imperfections are part of handmade craftsmanship and not considered defects

RootMark reserves the right to modify product details or pricing without prior notice.

4. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to stock issues, pricing errors, or suspicious activity
  • Limit quantities purchased per customer

Customers will be notified if any issue occurs with an order.

5. Pricing & Payments

All prices listed on the website are in INR unless otherwise specified.

Payments are securely processed through trusted third-party payment gateways including Razorpay.

We do not store your sensitive banking or card details on our servers.

6. Shipping & Delivery

We aim to dispatch orders within the estimated timelines mentioned on the website.

However:

  • Delivery timelines may vary due to logistics or external factors
  • Delays caused by courier partners, weather conditions, strikes, or force majeure events are beyond our control
  • Customers must provide accurate shipping details

Incorrect address details may result in delivery failure.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review the policy before making a purchase.

8. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding
  • Website design

is the property of RootMark unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

9. User Content & Reviews

If you submit reviews, comments, or feedback:

  • You grant RootMark the right to use, publish, or display such content
  • Content must not be abusive, unlawful, defamatory, or misleading
  • We reserve the right to remove inappropriate content

10. Limitation of Liability

RootMark shall not be held liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays beyond our control
  • Website interruptions or technical issues

Use of the website is at your own risk.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their policies or operations

Users should review third-party policies separately.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the appropriate courts in India.

14. Changes to Terms

RootMark reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes indicates acceptance of the revised terms.

15. Contact Information

For any questions regarding these Terms & Conditions, contact us:

RootMark Collective
Website: https://rootmarkcollective.com/
Email: asabharwal.exp@gmail.com
Phone: +91-6262117755