Effective Date: May 2026

Welcome to RootMark Collective.
At RootMark, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

If you use our website, you agree to the terms mentioned in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information
  • Order Details

Non-Personal Information

  • Browser Type
  • Device Information
  • IP Address
  • Pages Visited
  • Cookies & Usage Data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To provide customer support
  • To improve website performance and user experience
  • To send order confirmations and updates
  • To communicate promotional offers (only if opted in)
  • To prevent fraud and unauthorized transactions
  • To comply with legal obligations

3. Payment Security

We use trusted third-party payment gateways including Razorpay for secure payment processing. Payment information such as card details, UPI credentials, or banking information is processed directly through Razorpay’s secure servers and is not stored on our website.

All payment transactions are encrypted and handled in accordance with applicable RBI and PCI-DSS security standards.

4. Cookies

Our website may use cookies and similar tracking technologies to:

  • Improve browsing experience
  • Analyze website traffic
  • Remember user preferences
  • Enhance website functionality

You can disable cookies through your browser settings if you prefer.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share limited information with:

  • Payment gateway providers
  • Shipping and logistics partners
  • Technical service providers
  • Government or legal authorities when required by law

These third parties are obligated to maintain confidentiality and security of your information.

6. Data Protection & Security

We implement appropriate security measures to protect your personal data against:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite our efforts, no online platform can guarantee absolute security.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Please review their policies separately before using their services.

8. Your Rights

You may:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data
  • Opt out of promotional communications

For any privacy-related request, contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Updated policies will be posted on this page with the revised effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us:

RootMark Collective
Website: www.rootmarkcollective.com
Email: asabharwal.exp@gmail.com
Phone: +91-6262117755

12. Compliance Note

This Privacy Policy is designed in accordance with standard Indian eCommerce, payment gateway, and data privacy requirements including payment processing practices followed by Razorpay and applicable digital commerce guidelines.