Effective Date: May 2026

Thank you for shopping with RootMark Collective.
We are committed to delivering your handcrafted products safely and efficiently. Please read our Shipping Policy carefully to understand our shipping process, timelines, and related terms.

1. Order Processing Time

  • All orders are processed within 2–5 business days
  • Orders are not processed on Sundays or public holidays
  • Handmade and made-to-order products may require additional processing time

Once your order is processed and shipped, you will receive shipping confirmation details via email or SMS.

2. Shipping Timeline

Estimated delivery timelines:

  • Within India: 5–10 business days
  • Remote or rural locations: May require additional time
  • International shipping (if applicable): Delivery timelines may vary based on destination and customs clearance

Delivery timelines are estimates and may vary due to logistics or external factors.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout
  • Free shipping offers may be available on selected orders or promotions
  • Additional charges may apply for international deliveries, customs duties, or special handling

4. Order Tracking

Once your order is shipped:

  • Tracking details will be shared through email, SMS, or WhatsApp (if available)
  • Customers can track their shipment using the courier tracking link provided

5. Delayed Deliveries

Delivery delays may occur due to:

  • Weather conditions
  • Courier delays
  • Festivals or peak seasons
  • Natural disasters
  • Government restrictions or strikes
  • Incorrect shipping details provided by the customer

RootMark is not liable for delays caused by third-party logistics providers or unforeseen circumstances.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Incomplete contact details
  • Failed delivery attempts
  • Refusal to accept delivery

Additional reshipping charges may apply.

7. Damaged Package During Transit

If you receive a package that appears damaged:

  • Please record an unboxing video immediately
  • Contact us within 48 hours of delivery
  • Share photos/videos along with your Order ID

Claims without proper proof may not be eligible for replacement or refund.

8. International Shipping (If Applicable)

For international orders:

  • Customers are responsible for customs duties, taxes, or import charges imposed by their country
  • Delivery timelines may vary due to customs clearance procedures
  • RootMark is not responsible for delays caused by customs authorities

9. Handmade Product Disclaimer

Since our products are handcrafted:

  • Slight variations in texture, polish, finish, or color are natural
  • These variations are not considered manufacturing defects
  • Product appearance may slightly differ from website images due to lighting and display settings

10. Contact Information

For shipping-related queries, contact us:

RootMark Collective
Website: https://rootmarkcollective.com/
Email: asabharwal.exp@gmail.com
Phone: +91-6262117755

11. Policy Updates

RootMark reserves the right to update or modify this Shipping Policy at any time without prior notice. Updated versions will always be available on this page.