What is RootMark Collective?

RootMark Collective is an online store that celebrates Indian craftsmanship through authentic handmade products, including Dhokra Metal Art, Wrought Iron Craft, and Gond Art Paintings created by skilled artisans.

Are all products handmade?

Yes. Most of our products are handcrafted by traditional Indian artisans, making each piece unique in design, texture, and finish.

What is Dhokra Metal Art?

Dhokra is an ancient Indian metal casting craft that uses the lost-wax casting technique. Each Dhokra artwork is handcrafted and reflects India’s rich tribal heritage.

What is Wrought Iron Craft?

Wrought Iron Craft consists of decorative and functional products handcrafted from iron by skilled artisans. These pieces are known for their durability, artistic detailing, and timeless appeal.

What are Gond Art Paintings?

Gond Art is a traditional tribal art form from India, recognized for its intricate patterns, vibrant colors, and storytelling through nature-inspired motifs.

Are your products authentic?

Yes. We work with artisan communities and trusted craft makers to ensure the authenticity and originality of every product offered on our website.

Will my product look exactly like the website images?

Since our products are handcrafted, slight variations in color, texture, size, or finish may occur. These variations are a natural part of handmade craftsmanship and make each piece unique.

Do you ship internationally?

Yes. RootMark Collective primarily serves customers in the United Kingdom and other eligible international locations. Shipping availability may vary depending on the destination.

How long does delivery take?

Delivery timelines depend on the product and shipping destination. Most orders are processed within 2–5 business days and delivered within the estimated shipping period shown at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.

How are fragile art pieces packaged?

We use secure and protective packaging materials to ensure that artworks, sculptures, and decorative pieces reach you safely and in excellent condition.

Can I cancel my order?

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Do you accept returns?

Returns are accepted only in cases of damaged, defective, or incorrect items received. Please refer to our Return & Refund Policy for complete details.

What should I do if my order arrives damaged?

Please contact our support team within 48 hours of delivery with photographs of the damaged product and packaging. We will review the issue and provide a suitable resolution.

Are Gond Art Paintings original artworks?

Many of our Gond Art pieces are handmade by artists and may include original paintings or artisan-created reproductions, depending on the product description.

Do you offer gift options?

Yes. Our handcrafted products make meaningful gifts for art lovers, home decor enthusiasts, and collectors. Gift packaging may be available for selected products.

How can I contact RootMark Collective?

You can reach us through the Contact Us page, email, or the contact details provided on our website. Our team will be happy to assist you with product, order, or shipping-related queries.