Last Updated: January 2026

At RootMark, hum handcrafted products banate hain jo skilled Indian artisans ke dwara carefully create kiye jaate hain. Har product unique hota hai, isliye humari return & refund policy thodi specific hai. Please neeche details dhyaan se padhein.

1. Handcrafted Nature Disclaimer

  • RootMark ke saare products handmade & artisanal hote hain

  • Color, texture, size, ya finish me minor variations natural hote hain

  • Ye variations defect nahi maane jaate aur return/refund ka reason nahi honge

2. Return Eligibility

Generally, RootMark ke products non-returnable & non-refundable hote hain, especially:

  • Customized products

  • Made-to-order items

  • Handcrafted decor & utility items

Return sirf exceptional cases me allow kiya jaata hai (as defined below).

3. Damaged or Defective Products

Agar aapko product damaged ya defective condition me receive hota hai:

  • Delivery ke 48 hours ke andar hume inform karna mandatory hai

  • Clear photos/videos proof ke saath submit karna hoga

  • Complaint verification ke baad hi return/refund/exchange decision liya jayega

⚠️ 48 hours ke baad ki complaints accept nahi ki jayengi.

4. What is Considered Damage

Eligible cases:

  • Product broken during transit

  • Major cracks or structural damage

  • Product completely unusable

Not eligible:

  • Minor scratches

  • Natural texture or color variation

  • Aesthetic dissatisfaction due to handmade finish

5. Refund Process

  • Approved refund original payment method par hi processed hoga

  • Refund processing me 7–10 business days lag sakte hain after approval

  • Shipping charges (if any) non-refundable hote hain

6. Replacement / Exchange

  • Replacement subject to product availability hoga

  • Agar same product available nahi hai, toh refund ya store credit offer kiya ja sakta hai

  • Exchange decision RootMark ke discretion par depend karega

7. Cancellation Policy

  • Order sirf dispatch se pehle cancel ho sakta hai

  • Dispatch ke baad cancellation allow nahi hoga

  • Made-to-order ya customized orders cancel nahi kiye ja sakte

8. Return Shipping

  • Approved return cases me return instructions RootMark ke dwara provide ki jayengi

  • Unauthorized returns accept nahi kiye jayenge

  • Product ko original packaging me safely return karna hoga

9. Non-Returnable Items

  • Customized / personalized products

  • Made-to-order pieces

  • Discounted / sale items

  • Gift cards (if applicable)

10. Final Decision

All return, refund, aur exchange requests RootMark ke final decision ke under aati hain. Har case individually assess kiya jaata hai.

11. Contact Us

Agar aapko return/refund related koi query ho, toh please hume contact karein through official communication channels mentioned on our website.