Last Updated: January 2026

Welcome to RootMark.
By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About RootMark

RootMark ek curated cultural brand hai jo authentic, handcrafted decor aur utility products offer karta hai. Hamare products skilled Indian artisans ke dwara banaye jaate hain, jisme heritage, craftsmanship aur sustainability ka khayal rakha jata hai.

2. Acceptance of Terms

Is website ka use karte hi aap yeh maan lete hain ki:

  • Aap legal age ke hain website use karne ke liye

  • Aap in Terms & Conditions ko poori tarah accept karte hain

  • Agar aap in terms se agree nahi karte, toh please website ka use na karein

3. Products & Craft Disclaimer

  • RootMark ke products handcrafted hote hain

  • Minor variations in color, texture, size, ya finish natural aur expected hote hain

  • Ye variations product defect nahi maane jayenge, balki artisan work ki authenticity ko reflect karte hain

4. Pricing & Availability

  • Saare prices INR (₹) me mentioned hote hain

  • Prices without prior notice change ho sakte hain

  • Product availability limited ho sakti hai kyunki kai items made-to-order hote hain

5. Orders & Payments

  • Order tab confirm hota hai jab payment successfully receive ho jaye

  • RootMark kisi bhi order ko cancel ya refuse karne ka right reserve karta hai (without explanation)

  • Payment gateways third-party secure providers ke through operate hote hain

6. Shipping & Delivery

  • Delivery timelines product type aur location par depend karti hain

  • Handcrafted products ke liye additional processing time lag sakta hai

  • RootMark delivery delay ke liye responsible nahi hoga jo natural calamity, courier delay ya force majeure ke kaaran ho

7. Returns, Exchanges & Damages

  • Customized / handcrafted products generally non-returnable hote hain

  • Agar product damaged condition me deliver hota hai, toh customer ko 48 hours ke andar photo/video proof ke sath inform karna hoga

  • Return / exchange decision RootMark ke discretion par hoga

8. Intellectual Property

  • Website ka saara content — text, images, logos, designs — RootMark ki property hai

  • Kisi bhi content ka unauthorized use, copying, ya reproduction strictly prohibited hai

9. User Conduct

Aap agree karte hain ki:

  • Website ka misuse nahi karenge

  • False information provide nahi karenge

  • Kisi bhi illegal, abusive ya harmful activity me engage nahi honge

10. Limitation of Liability

RootMark kisi bhi indirect, incidental, ya consequential loss ke liye liable nahi hoga, including:

  • Loss of data

  • Business interruption

  • Emotional or aesthetic dissatisfaction due to handmade nature

11. External Links

Website par agar third-party links hote hain, toh RootMark unke content ya policies ke liye responsible nahi hoga.

12. Termination

RootMark bina prior notice ke kisi bhi user ka access suspend ya terminate kar sakta hai agar Terms ka violation hota hai.

13. Governing Law

Ye Terms & Conditions India ke laws ke under governed hongi.
Kisi bhi dispute ka jurisdiction India me hi hoga.

14. Changes to Terms

RootMark kisi bhi time Terms & Conditions update kar sakta hai.
Updated version website par post hote hi effective ho jayega.

15. Contact Us

Agar aapko in Terms se related koi question ho, toh aap hume contact kar sakte hain through official communication channels mentioned on our website.